Wheel Technician

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Wheel Technician

Role Summary

The ADI Wheel Technician plays a key role in the order fulfillment process of the Accessories Distributorship (ADI), and accomplishes organizational goals by accurately and quickly picking wheels, tires, and hardware to fill orders, assembling wheel and tire sets, invoicing and labeling products, staging sold products for delivery, restocking incoming products within proper locations, and reporting discrepancies to management.  Working in a world class distribution company, the primary focus of this role is to maintain and promote the quality and productivity of the Accessory wheel assembly processes of the ADI and associated manufacturers

Department
ADI

Reports To
Warehouse Manager / Operations Manager

Position Type
Full-Time

Est. Weekly Hours
40/hrs

Key Functions

Core

  • -Responsible for prompt, accurate, and quality assembly of Accessory wheel package orders as communicated by ADI sales staff and/or the LPO process. 
  • -Assist with staging, loading, and unloading of ADI delivery trucks. 
  • -Promptly and accurately count, verify, and put away Accessory products, as required by ADI receiving process 
  • -Effectively use available technology to assure department productivity and accuracy 
  • -Properly use, maintain, and care for wheel mounting equipment, following manufacturer guidelines for both proper use and safety. 
  • -Follow processes to ensure that all wheel components are correct for the vehicle application 
  • -Keep warehouse aisles clean, and report all safety issues to Management. 

On-Going Proficiency Training

  • -Improve efficiency with Hunter tire mounting equipment & balancer, ATEQ scanner software, and other equipment, through use, available training, and communication available from provider 
  • -Maintains professional and technical knowledge by participating in formal training sessions, onthejob coaching, attending workshops, on-line webinars, and reading manufacturer’s bulletins and industry publications to enhance skills and stay current with rapidly changing technology

Compliance

  • -Responsible for ADI compliance with all federal, state and local regulations an consumer protection laws that affect the ADI warehouse role and transportation of goods within the ADI service area 
  • -Ensure compliance with manufacturer expectations with regard to conflict resolution, training, performance, and other requirements 
  • -Maintains a clean and safe warehouse work environment that complies with State, local, and OSHA requirements 
  • -Understand and monitor adherence to manufacturer’s warranty and policy procedures 

Performance

  • -Support and adhere to all standards and operational policies of the manufacturer and the ADI 
  • -Demonstrate flexibility and agility as demands change and require realignment of strategy and focus 
  • -Demonstrate ongoing openness to receive developmental feedback while maintaining a positive mindset  
  • -Maintain a positive culture within the ADI that promotes employee productivity, innovation, and longevity, and enhances trust and respect of our customers 
  • -Regularly and consistently meet or exceed goals and objectives related to work completion, timeliness, accuracy, and cost efficiency 
  • -Maintain high customer satisfaction ratings 
  • -Consistently stays busy by seeking out new tasks and challenges within the department. 
  • -Carefully manages equipment use and maintenance to assure longevity and reliability with minimal cost to the ADI 

Administrative

  • -Communicate inventory inaccuracy to proper management to handle corrections 
  • -Assure proper handling of order processing paperwork as required 
  • -Properly use scanners and/or additional technology to assure order fulfillment accuracy 
  • -Periodically review, analyze, and understand department processes, and openly share ideas for improvement 
  • -Follow all company policies with regard to company provided equipment, expense and mileage records, timekeeping and time off, and safety procedures 

Key Competencies

Intra- and Interpersonal

  • -Consistently models and reinforces ethical behavior in self and others 
  • -Earns others’ trust and respect through consistent honesty and professionalism in all interactions 
  • -Consistently remains open to receive and learn from ongoing developmental feedback and maintain a positive mindset 
  • -Respects and maintains confidentiality, does the right thing even when it is difficult, does not yield to pressure to show bias or manipulate others 
  • -Demonstrates a high level of service delivery 
  • -Does what is necessary to ensure customer satisfaction  
  • -Deals with service failures and prioritizes customer needs  
  • -Resilience to maintain a customer focused, positive mindset, despite obstacles, conflicting agendas, and changing priorities 
  • -Gains member satisfaction and loyalty 
  • -Promotes cooperation and commitment within the team to achieve goals and deliverables;  
  • -Ensures joint ownership of goal setting, commitments, and accomplishments;  
  • -Involves everyone on the team and encourages team unity through sharing information and expertise, working together to solve problems and putting team success first;  
  • -Knows and supports teammates’ work and deliverables;  
  • -Helps teammates who need or ask for support or assistance. 
  • -Demonstrates the ability to convey thoughts, express ideas, and present information effectively through the spoken or written word. 
  • -Checks for understanding of the communication by asking open-ended questions that draw out the listener’s understanding 
  • -Effectively follows up with team members to assure that instructions and procedures have been clearly understood and are implemented properly 
  • -Remains open-minded and is able change position on the basis of new information, perform a wide variety of tasks, and quickly change focus as demands change 
  • -Transitions effectively from task to task and easily adapts to varying customer needs 
  • -Responds to change quickly; changes personal, interpersonal, and professional behavior quickly based on the needs of a customer or situation 
  • -Openness to work with, support, learn from, and challenge team members in a constructive way 
  • -Re-evaluates decisions when presented with new information, readily integrates changes into work processes and outputs 
  • -Shows up for work early, gives, as well as follows instructions, enforces and follows policies and procedures; expects and meets productivity standards, enforces and keeps deadlines and work schedules.   
  • -Stays focused on tasks in spite of distractions and interruptions 
  • -Makes the best use of available time and resources 
  • -Balances quality of work with meeting deadlines 
  • -Does not make excuses for errors or problems; acknowledge and correct mistakes 
  • -Does not diffuse blame for not meeting expectations; faces up to problems with people quicky and directly 
  • -Establishes a systematic course of action to ensure accomplishment of specific objectives 
  • -Determines priorities and allocates time and resources effectively 
  • -Sets priorities with an appropriate sense of what is most important and realistically anticipates obstacles 
  • -Tracks progress and completion of activities to accomplish stated objectives  
  • -Develops systems to organize workflow to ensure quality accuracy and timeliness of output 
  • -Employs analytical abilities, using a logical systematic and sequential approach to resolve problems in a variety of contexts 
  • -Uses skillful questioning to draw out specific information needed to clarify the situation and identify root causes of problems 
  • -Gathers, organizes and analyzes information to assess the situation 
  • -Probes multiple sources for possible solutions 
  • -Develops and evaluates alternative courses of action 
  • -Diligently attends to details and pursues quality in accomplishing tasks 
  • -Follows detailed procedures and ensures accuracy in documentation and data 
  • -Checks work to ensure accuracy and completeness 
  • -Organizes and maintains a system of records; provides information in a usable form and on a timely basis to others who need to act on it 
  • -Performs work in a safe manner at all times 
  • -Avoids shortcuts that increase health and safety risk to self or others 
  • -Check for and correct potential hazards or breaches of security plans while in the workplace or in the field 
  • -Responds positively to safety-oriented feedback 
  • -Encourages and supports others to be safe while at work 
  • -Understands and uses different technology tools to increase productivity and improve efficiencies 
  • -Demonstrates a solid working knowledge of computer systems, software applications and internet tools applicable to his/her work

Knowledge

  • -Good comprehension of automotive dealership processes, roles, functions, and trends 
  • -Understanding of inventory control management in an automated environment 
  • -Effectively uses required tools, equipment, and processes to produce large quantities of high-quality product 
  • -Familiarity with and being able to use different outlets of communication including, but not limited to phone calls, emails, text messages, etc.  

Experience

  • -Prior experience with Hunter tire mounting equipment and Roadforce Balance equipment preferred 
  • -Experience in an automotive dealership preferred, but not required 

Skills

  • -Basic automotive repair knowledge, including wheel mounting and balancing procedures 
  • -Good command of basic math skills  
  • -Strong “customer serving” mindset 
  • -Initiative-driven self-starter who can balance multiple priorities, organize workload and meet deadlines in a fast-paced, results driven environment 
  • -Self-motivated and able to work effectively with minimal supervision 
  • -Solid organizational skills and attention to detail 
  • -Strong listening, interpreting, written and verbal communication skills 

Education

  • Required 
  • -High school diploma or GED  
  • -Valid Driver’s License and acceptable MVR 
  • -Good driving record 
  • Preferred 
  • -Awards or citations for excellent job performance 

Job Readiness Training

Role-specific training will include but not be limited to:

On-The-Job Trainingdelivered under the guidance of the Operations Manager, and other leaders in the organization, learn current organizational processes, policies, and expectations for your role. 

Performance Management

The most important objective of the role is to help the department exceed product delivery goals related to volume and quality. Each Wheel Technician should strive to lead his or her peers with regard to assembly volume (sets per day), and quality (minimal warranty claims).

  • Regular performance evaluations will be performed in order to track progress to achieving outcomes and to provide constructive feedback.   
  • Regular operations meetings are conducted to provide information and opportunity for the exchange of ideas and to provide feedback to other ADI departments and to ADI Management  
  • KPI’s Include 
  • -Regularly meet deadlines, assembling wheel packages accurately to a maximum number of customers without overtime or other inflated costs. 
  • -Regularly meet or exceed averages for wheel assembly volume, quality, and accuracy. 
  • -High level of performance as measured by General Motors shared warranty data 
  • -Timeliness and accuracy of relevant order processing paperwork 
  • -Help maintain a high level of inventory accuracy  
  • -Timely and accurate completion of assigned projects and tasks. 

Disclaimer

The information contained in this Role Description is designed to include a comprehensive presentation of accountabilities, responsibilities, and activities that are deemed to be critical to the successful performance of this role.  This listing is not necessarily all inclusive and is subject to change at any time and with or without notice, based on the current or changing needs of the business.

 

 

Affirmative Action Plan /Equal Opportunity Employer

In order to provide equal employment and advancement opportunities to all individuals, employment decisions within the company will be based on merit, qualifications, and abilities. The Lou Fusz Automotive Network, or any of its affiliates, does not discriminate in employment opportunities or practices on the basis of sex, race, color, creed, religion, gender identity, transgender status, sexual orientation  national origin, marital status, age, disability genetic information, or any other characteristic protected by law.  
 

The Lou Fusz Automotive Network will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy covers all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.  

 

If you have a question or concern about any type of discrimination in the workplace, you are encouraged to bring the issue to the attention of Human Resources.  At The Lou Fusz Automotive Network, be assured that you can raise concerns and make reports without fear of reprisal.  Further anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action up to and including termination of employment. 

At-Will Statement

The information contained in this Role Description is not an employment contract and is not intended to create contractual obligations of any kind.  Employment at The Lou Fusz Automotive Network is based on mutual consent and is “at- will” which means that you are free to resign at any time with or without cause or advance notice. Likewise, The Lou Fusz Automotive Network reserves the same rights and may terminate your employment at any time, with or without cause or advance notice provided that any applicable State or Federal law is not violated. 

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