The parts Picker/Packer plays a key role in the parts department, he/she helps accomplish the departmental goals by accurately and quickly processing orders and preparing them for shipment. Responsibilities may include but are not limited to, receiving daily stock and special-order parts, providing customer satisfaction by pulling and shipping parts in timely manner, go on parts pick up or deliveries, maintain damaged part and warranty bins, and helping maintain a clean, well-organized inventory.
- – Greet and address all customers and co-workers warmly, and with respect
- – Report and/or correct any threats to customer or employee safety, immediately
- – Provide high level of service to internal and external customers
- – Check in all parts that are delivered to the parts department (O.E., Aftermarket, Tires, Etc.)
- – Match all items received against packing slip to correct part number and quantity.
- – Any items received in damaged must be noted on the packing list and the parts manager or parts counterperson must be notified in a timely manner so they are able to reorder the part as needed.
- – Process special ordered parts for retail customers placing the parts in the designated special order bins and notifying the parts counter person or service writer that the part has arrived.
- – Process wholesale orders, billing them out with proper pay terms (OPS, COD, Credit Card, etc.).
- – Put away stock parts, tires, chemicals, etc. and enter bin location for any new stock or special order parts.
- – Assist parts counterperson as needed
- – Process returns daily
- – Clean and maintain warranty bins on a monthly basis
- – Complete additional work duties as required
On-Going Proficiency Training
- – Maintain professional and technical knowledge by participating in formal training sessions, on–the–job coaching, attending workshops, on-line webinars, and reading manufacturer’s bulletins and industry publications to enhance skills and stay current with rapidly changing technology
- – Maintain a clean and safe warehouse work environment that complies with State, local, and OSHA requirements
- – Make sure parts truck is cleaned out daily
- – Quickly and completely follow through with all tasks
- – Resolve disputes and issues completely and efficiently
- – Participate in all required departmental meetings
- – Support and adhere to all company standards and operational policies
- – Maintain a high level of performance
- – Demonstrate flexibility and agility as demands change and require realignment of strategy and focus
- – Demonstrate ongoing openness to receive developmental feedback while maintaining a positive mindset
- – Maintain a positive culture that promotes employee productivity, innovation, and longevity, and enhances trust and respect of our customers
- – Consistently stays busy by seeking out new tasks and challenges within the department.
- – Show up at scheduled time and maintain a professional appearance
- – Effectively clock in and out each day, including lunch breaks
- – No personal cell phone use unless authorized by management.
- – Follow all company policies with regard to company records including expense and mileage records, timekeeping and time off, receipts, and other company documentation
Intra- and Interpersonal
- – Comprehension of company processes, roles, functions, and trends
- – Basic written, verbal, and math skills, as required to perform tasks associated with this role
- – Familiarity with and able to use different modes of communication including but are not limited to phone calls, emails, text messages, etc. – level of communication skills should be superior with typing, writing, and speaking being fluent and professional
- – Experience in an automotive dealership preferred, but not required
- – Strong “customer serving” mindset
- – Initiative-driven self-starter who can balance multiple priorities, organize workload and meet deadlines in a fast-paced, results driven environment
- – Self-motivated and able to work effectively with minimal supervision
- – Solid organizational skills and attention to detail
- – Valid state-issued driver’s license.
- – Some Experience preferred but not required
- – High School Diploma or GED preferred but not required.
Job Readiness Training
Role-specific training will include but not be limited to:
Lou Fusz Core Hospitality – a crucial foundation to the more technical and role specific orientation and
E-Learning – includes required learning modules and tests assigned by the manufacturer (ongoing as
models change and new technologies are released). Login access to a training portal provides
information on schedules, timelines, and upcoming required classes. Occasional travel to training
facilities may be required.
Role-specific training will include but not be limited to: The most important objective of the Porter role is to support the dealership sales and service processes to maintain vehicle readiness and ensure a positive customer experience.
Regular performance evaluations will be performed in order to track progress to achieving outcomes and to provide constructive feedback.
- – Timely and accurate completion of assigned projects and tasks.
- – Regularly meets dealership standards for accuracy and timeliness with regard to order fulfillment and parts receiving
- – Effectively resolves issues without incurring unnecessary costs.
Professional Business Attire
The information contained in this Role Description is designed to include a comprehensive presentation of accountabilities, responsibilities, and activities that are deemed to be critical to the successful performance of this role. This listing is not necessarily all inclusive and is subject to change at any time and with or without notice, based on the current or changing needs of the business.
Affirmative Action Plan /Equal Opportunity Employer
In order to provide equal employment and advancement opportunities to all individuals, employment decisions within the company will be based on merit, qualifications, and abilities. The Lou Fusz Automotive Network, or any of its affiliates, does not discriminate in employment opportunities or practices on the basis of sex, race, color, creed, religion, gender identity, transgender status, sexual orientation national origin, marital status, age, disability genetic information, or any other characteristic protected by law.
The Lou Fusz Automotive Network will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy covers all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
If you have a question or concern about any type of discrimination in the workplace, you are encouraged to bring the issue to the attention of Human Resources. At The Lou Fusz Automotive Network, be assured that you can raise concerns and make reports without fear of reprisal. Further anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action up to and including termination of employment.
The information contained in this Role Description is not an employment contract and is not intended to create contractual obligations of any kind. Employment at The Lou Fusz Automotive Network is based on mutual consent and is “at- will” which means that you are free to resign at any time with or without cause or advance notice. Likewise, The Lou Fusz Automotive Network reserves the same rights and may terminate your employment at any time, with or without cause or advance notice provided that any applicable State or Federal law is not violated.