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VIP Auto Accessories – New/ Pre-Owned Vehicle Photographer

Role Summary

VIP New/Pre-Owned Vehicle Photographer is a critical role in the VPS Pre-Owned Inventory, Lou Fusz Automotive Network New Inventory and VIP Accessories Department. This role requires a revolving responsibility of traveling to dealerships for on-site vehicle photography and pre-owned photography at VIP headquarters. The photographer’s primary responsibility is to take photos of all of the dealership’s vehicle inventory and ensure they are professionally represented and uploaded online for sale 

Department
VIP Auto Accessories

Reports To
Operations Manager

Position Type
Full-Time

Est. Weekly Hours
40/hrs

Key Functions

Core

  • – Take photos of new and pre-owned vehicles daily (volume of inventory varies daily and by dealership). This includes 9 unique exterior photos and 10-12 interior shots. Make sure to highlight any added accessories on vehicle addendum. 
  • – Edit vehicle new car photo’s utilizing Adobe Photoshop. Edited background includes the first six exterior photos.  
  • – Print Homenet inventory list and review with dealership sales manager at every visit. Signed off at the end of visit and returned to supervisor at the end of the shift. 
  • – Daily photo Google doc to be updated daily.  
  • – Maintain a consistent level of vehicle photography for all vehicles. This includes new car photos facing to the right when photographer faces the front of the dealership. 
  • – Place plastic floor covering in front two seats of every pre-owned vehicle. 
  • – Remove snow, debris and any interior/exterior dirt from all vehicles photographed. Wet vehicles are to be wiped down before photography.  
  • – Report any pre-owned vehicle damage to VPS service advisor or VPS Manager. 
  • – Photo step in Recon Velocity to be cleared daily. 
  • – Completed photo” stickers are to be applied on the key tag and windshield of all photographed vehicles. 
  • – Effectively work with VIP Operations Manager to report, address, and correct customer service issues as they arise. 
  • – Clock in and clock out digitally using Netchex. A ½ hour lunch is required daily for full time employees.  
  • – Actively build and enhance trusting relationships with dealership staff in a way that transfers the same level of trust toward the VIP Auto Accessories as a whole 
  • – Ensure customer expectations are met and take effective and immediate action to resolve any issues that occur  
  • – Effectively work in cooperation with Lou Fusz Automotive Network, VPS operations, VIP marketing, and other departments within the company in a way that benefits the culture, productivity, and profitability of the company as a whole. 

On-Going Proficiency Training

  • Maintains professional and technical knowledge by participating in formal training sessions, sales meetings, on-the-job coaching, sales workshops, on-line webinars, and reading manufacturer’s bulletins and industry publications. 

Compliance

  • – Demonstrates understanding and compliance with federal, state and local regulations.

Performance

  • – Maintain high levels of customer satisfaction  
  • – Quickly and completely follow through with all tasks promised to customers and fellow employees 
  • – Support and adhere to all VIP Auto Acessories standards and operational policies  
  • – Continually works with all dealers to establish, maintain, and complete goals and initiatives  
  • – Demonstrate flexibility and agility as demands change and require realignment of strategy and focus 
  • – Demonstrate ongoing openness to receive developmental feedback while maintaining a positive mindset  
  • – Maintain a positive culture within VIP that promotes employee productivity, innovation, and longevity, and enhances trust and respect of fellow employees and customers 

Administrative

  • – Timely and accurately process dealership photos, photo edits, request for re-shoots, and other designated photo priorities. 
  • – Observe and maintain vehicle tracking processes within Homenet, Recon Velocity, and other order related systems  
  • – Accurately file and track paperwork related to inventory lists, photography availability confirmation and other documentation as required. 
  • – Periodically review, analyze, and modify daily processes as required, to assure continued improvement in performance, productivity, and customer satisfaction. 
  • – Actively participate in all required VIP Auto Accessories sales and operations meetings 
  • – Resolve disputes and customer issues quickly and efficiently 

Key Competencies

Intra- and Interpersonal

  • – Consistently models and reinforces ethical behavior in self and others 
  • – Earns others’ trust and respect through consistent honesty and professionalism in all interactions 
  • – Consistently remains open to receive and learn from ongoing developmental feedback and maintain a positive mindset 
  • – Respects and maintains confidentiality, does the right thing even when it is difficult, does not yield to pressure to show bias or manipulate others 
  • – Does not misrepresent self for personal gain 
  • – Takes ownership of successes as well as failures 
  • – Shows a sense of urgency about getting results 
  • – Able to resolve customer issues for the good of the organization 
  • – Consistently seeks ways to improve self and others 
  • – Sets measurable goals, and openly and honestly shares results 
  • – Regularly reinforces excellent performance and improves poor performance among assigned Dealers 
  • – Demonstrates a high level of service delivery 
  • – Does what is necessary to ensure customer satisfaction  
  • – Deals with service failures and prioritizes customer needs  
  • – Resilience to maintain a customer focused, positive mindset, despite obstacles, conflicting agendas, and changing priorities 
  • – Gains member satisfaction and loyalty 
  • – Builds and maintains customer satisfaction with the products and services offered by VIP Auto Acessories and the Manufacturer 
  • – Quickly and completely follows through with all promises made to a customer 
  • – Remains open to many approaches to address and resolve issues; explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied 
  • – Recognizes adverse customer reactions and develops better alternatives 
  • – Demonstrates the ability to convey thoughts, express ideas, and present information effectively through the spoken or written word, whether face-to-face or via use of technology tools such as phones and computers 
  • – Checks for understanding of the communication by asking open-ended questions that draw out the listener’s understanding 
  • – Adapts communication style to the audience and listens with the intent to understand 
  • – Effectively provides complete and useful information to customers and VIP Auto Accessories management
  • – Promotes cooperation and commitment within the team to achieve goals and deliverables;  
  • – Demonstrates ownership of goal setting, commitments, and accomplishments;  
  • – Involves everyone on the team and encourages team unity through sharing information and expertise, working together to solve problems and putting team success first;  
  • – Knows and supports teammates’ work and deliverables;  
  • – Helps teammates who need or ask for support or assistance. 
  • – Remains open-minded and is able to change position on the basis of new information, perform a wide variety of tasks, and quickly change focus as demands change 
  • – Transitions effectively from task to task and easily adapts to varying customer needs 
  • – Responds to change quickly; changes personal, interpersonal, and professional behavior quickly based on the needs of a customer or situation 
  • – Openness to work with, support, learn from, and challenge team members in a constructive way 
  • – Re-evaluates decisions when presented with new information, readily integrates changes into work processes and outputs 
  • – Determines priorities and allocates time and resources effectively 
  • – Sets priorities with an appropriate sense of what is most important and realistically anticipates obstacles 
  • – Tracks progress and completion of activities to accomplish stated objectives  
  • – Develops systems to organize workflow to ensure quality accuracy and timeliness of output 
  • – Employs analytical abilities, using a logical systematic and sequential approach to resolve problems in a variety of contexts 
  • – Uses skillful questioning to draw out specific information needed to clarify the situation and identify root causes of problems 
  • – Gathers, organizes and analyzes information to assess the situation 
  • – Probes multiple sources for possible solutions 
  • – Develops and evaluates alternative courses of action 
  • – Employs analytical abilities, using a logical systematic and sequential approach to resolve problems in a variety of contexts 
  • – Uses skillful questioning to draw out specific information needed to clarify the situation and identify root causes of problems 
  • – Gathers, organizes and analyzes information to assess the situation 
  • – Probes multiple sources for possible solutions 
  • – Develops and evaluates alternative courses of action 
  • – Diligently attends to details and pursues quality in accomplishing tasks
  • – Follows detailed procedures and ensures accuracy in documentation and data
  • – Checks work to ensure accuracy and completeness
  • – Organizes and maintains a system of records; provides information in a useable form and on a timely basis to others who need to act on it
  • – Diligently attends to details and pursues quality in accomplishing tasks
  • – Follows detailed procedures and ensures accuracy in documentation and data
  • – Checks work to ensure accuracy and completeness
  • – Organizes and maintains a system of records; provides information in a useable form and on a timely basis to others who need to act on it
  • – Understands and learns from what others have to say 
  • – Allows others to speak without unnecessary interruption 
  • – Asks clarifying questions that elicit clearer, more detailed information 
  • – Confirms understanding by paraphrasing or summarizing what others have said 
  • – Performs work in a safe manner at all times 
  • – Avoids shortcuts that increase health and safety risk to self or others 
  • – Check for and correct potential hazards or breaches of security plans while in the workplace or in the field 
  • – Responds positively to safety-oriented feedback 
  • – Encourages and supports others to be safe while at work 
  • – Understands and uses different technology tools to increase productivity and improve efficiencies
  • – Demonstrates a solid working knowledge of basic computer systems, software applications and internet tools applicable to his/her work

Knowledge

  • – General comprehension of automotive dealership processes, roles, functions, and trends 
  • – Familiarity with all VIP Auto Accessories products. 
  • – Familiarity with and being able to use different outlets of communication including but not limited to phone calls, emails, text messages, etc. – level of communication skills should be superior with typing, writing, and speaking being fluent and professional 

Experience

  • – Experience in an automotive dealership preferred, but not required 
  • – Photography 
  • – Photo editing  

Skills

  • – Ability to digital cameras and upload/edit digital photos.  
  • – Skilled in Adobe Photoshop 
  • – Capability to work with multiple software programs including but not limited to Microsoft Teams, Goto Meeting, Gmail, Google Drive, Excel, Microsoft Office etc. 
  • – Good command of basic math skills  
  • – Strong “customer serving” mindset 
  • – Initiative-driven self-starter who can balance multiple priorities, organize workload and meet deadlines in a fast-paced, results driven environment 
  • – Self-motivated and able to work effectively with minimal supervision 
  • – Solid organizational skills and attention to detail 
  • – Professional, polite and persuasive phone, e-mail, writing and interpersonal communication skills 
  • – Strong listening, interpreting, written and verbal communication skills 
  • – Ability to manage and diffuse difficult or emotional customer situations, speaking clearly and persuasively in positive or negative situations 
  • – Ability to approach new products, programs, and initiatives eagerly and with a positive attitude 
  • – Professional appearance and work ethic 

Education

Required

  • High school diploma or GED

Job Readiness Training

Role-specific training will include but not be limited to:

On-The-Job Trainingdelivered under the guidance of the VIP General Manager, Operations Manager, and other leaders in the organization. 

Performance Management

Role-specific training will include but not be limited to: The most important objective of the Porter role is to support the dealership sales and service processes to maintain vehicle readiness and ensure a positive customer experience. 

KPI’s Include

  • – Regularly exceed VIP Auto Accessories photography objectives and daily goals. 
  • – High level of customer satisfaction as measured by dealer engagement data.  
  • – Effectively process high volume of vehicle photographs without making costly errors. 
  • – Effectively resolves customer issues without incurring unnecessary costs or hardship to VIP Auto Accessories. 

Benefits

All regular, full-time employees are eligible for the Fusz Automotive Network sponsored health benefits on the first day of the month following 90 days of employment.  Health benefits offered include Medical, Dental, Vision, Term Life, Disability and Accident plans.  Employees are eligible for the company sponsored 401(k) plan on January 1st or July 1st following one year of employment

Disclaimer

The information contained in this Role Description is designed to include a comprehensive presentation of accountabilities, responsibilities, and activities that are deemed to be critical to the successful performance of this role.  This listing is not necessarily all inclusive and is subject to change at any time and with or without notice, based on the current or changing needs of the business.

 

 

Affirmative Action Plan /Equal Opportunity Employer

In order to provide equal employment and advancement opportunities to all individuals, employment decisions within the company will be based on merit, qualifications, and abilities. The Lou Fusz Automotive Network, or any of its affiliates, does not discriminate in employment opportunities or practices on the basis of sex, race, color, creed, religion, gender identity, transgender status, sexual orientation  national origin, marital status, age, disability genetic information, or any other characteristic protected by law.  
 

The Lou Fusz Automotive Network will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy covers all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.  

 

If you have a question or concern about any type of discrimination in the workplace, you are encouraged to bring the issue to the attention of Human Resources.  At The Lou Fusz Automotive Network, be assured that you can raise concerns and make reports without fear of reprisal.  Further anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action up to and including termination of employment. 

At-Will Statement

The information contained in this Role Description is not an employment contract and is not intended to create contractual obligations of any kind.  Employment at The Lou Fusz Automotive Network is based on mutual consent and is “at- will” which means that you are free to resign at any time with or without cause or advance notice. Likewise, The Lou Fusz Automotive Network reserves the same rights and may terminate your employment at any time, with or without cause or advance notice provided that any applicable State or Federal law is not violated. 

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